Coronavirus Information & Help Page


    • A high temperature
    • A new, continuous cough
    • Loss of, or change to, your sense of smell or taste or smell

Please click the link below to get the latest NHS information and advice about Coronavirus.

New Keep in Touch Project

Refresh in collaboration with Weymouth Town Council are launching two exciting, new projects: Chat2gether and Pen2paper under the wider Keep in Touch scheme. The projects aim to connect those who have been socially isolated due to the coronavirus pandemic.

For further information please click here.


What parents need to now about COVID-19

COVID-19 appears to generally cause mild illness in children. Only about 1 in every 100 cases diagnosed in the UK have been in children and infection is generally far milder in children than it is in adults, although we do not yet understand exactly why this is the case. 

However, at this time, when everyone is preoccupied with COVID-19, it's really important to realise that not every illness your child has is due to COVID-19. All the 'normal' infections that can make children and babies really unwell still remain and there is a major risk that parents may delay bringing their child to the attention of a healthcare professionals even if they are unwell. If you are not sure if your child is unwell and whether they need to be seen by someone, click here to help you decide. GPs and hospitals are still providing the same safe care that they always do for children.

For further infomation please click here

Updated 30-09-2020

Mental Health during COVID-19

The coronavirus pandemic has caused uncertainty for everyone, and there has never been a more important time to take care of your mental health. You can find lots of mental health and wellbeing advice on the Dorset HealthCare website.

Building self-care routines into your daily life now can prevent the build up of emotional distress. There are many resources available to help you take care of yourself online. Here are a few we recommend:

For further information and support available please click here


Dorset Council

Weymouth Town Council are working hard in our communities to make sure you have access to the information and support that you need. Please Click here to find all the local information in one place.  

Pharmacy Information

For information on Pharmacies and opening hours, please click here 

Carers Support Dorset

For carers who are isolated  0800 3688349


For further information and where to get practical and emotional support please click here

Essential Support

For further information and essential support for people aged over 65 and identfied in high risk groups please click here.

Alcoholics Annonymous - West Dorset

If you seem to be having trouble with your drinking, or if your drinking has reached the point where it worries you please click here.

Patient Particiption Group

Why a good diet is important and Nutritian Advice for COVID-19 by Isabel Hooley - Chief Dietitian - Dorset County Hospital.

Dorset CCG Feedback Coronavirus Update-23 April 2020

Dorset CCG Feedback Coronavirus Update-16 April 2020

Dorset CCG Feedback Coronavirus Update-9 April 2020


ChatHealth is an NHS School Nurse anonymous text messaging service, which was made available to all Middle and Senior Schools Pan Dorset from June 2017. The service is for young people aged 11-19 years old (year 7 and above) Pan Dorset and is part of a unique, multi-award winning NHS scheme, which has been highly acclaimed by students, staff and NHS officials for improving access to healthcare for a young audience.

With the upcoming events in relation to COVID-19, we are asking if you can reinforce to students, that ChatHealth will still be available for them to access Monday – Friday 8.30 – 4.30 (not Bank Holidays), whether schools are open or closed, for any queries or concerns around emotional health, physical health, sexual health, family, exams, relationships etc

 ChatHealth number – 07480 635511

Click the image above to visit our website page for young people

Covid-19 Rescue packs - the myth

We have been made aware of some inaccurate information circulating regarding special rescue packs for patients with pre-existing respiratory conditions such as asthma or chronic obare concerns steroids will reduce your immunity to fight off this virus.structive pulmonary disease (COPD).

Please do not contact your GP practice for a rescue pack. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to https://111.nhs.uk/covid-19 before doing anything else.

Please read this helpful information from the British Lung Foundation.

You will note that there is no recommendation to have a rescue pack as there is no evidence for their use and indeed there are concerns steroids will reduce your immunity to fight off this virus.

Travel Cancellation

Please be advised that the Royal College of General Practitioners (RCGP) has advised GPs that they should not write letters for holiday cancellations due to holiday destinations being affected by the COVID-19 virus.

The Practice understands and appreciates that patients will undoubtedly have good and sensible reasons for not wanting to travel to certain places because of COVID-19, but this is not the same thing as being unable to travel to an existing illness.  It is not the GPs responsibility to give patients advice about where not to travel.

Insurers and travel companies should be basing their decisions to offer refunds on advice from the Foreign and Commonwealth Office and Public Health England and not letters from GPs.

As you can imagine, the practice, in common with all NHS services, is likely to be extremely busy over the coming weeks. Please bear with us and we will do our best to support you in these challenging circumstances.

Many thanks as always for your patience and support.

The Practice Team
The Royal Crescent & Preston Road Practice


Preston Road Surgery
Tel: (01305)
102 Preston Road

How to get help


For severe illness, injury or serious accident contact the ambulance service.


 Out of Hours Service for general medical information and treatment 24 hours a day.

01305 832203

Monday to Friday 08:30 - 18:30 to speak to a doctor or make an appointment.