Zero Tolerance Policy
The Royal Crescent and Preston Road Practice is committed to
taking
all reasonable precautions necessary to ensure the safety and well
being of its employees and endeavours to ensure that all employees are
protected from physical and verbal abuse.
Definition of Physical
and Verbal Abuse
Physical and verbal includes:
- Unreasonable and/or offensive remarks or behaviour
- Harassment
- Threatening behaviour
- Actual assault
- Attacks on members of staff/public
- Damage to employee’s/employer’s property
Our Practice Staff are here to help you. Our aim is to be as
polite and helpful as possible to ALL patients.
If
you feel you have been treated unfairly or inappropriately, please
ask the reception staff to contact the manager who will be happy
to address your concerns.
However, shouting and swearing at
Practice Staff will not be tolerated under any circumstances and
patients who are abusive may be removed from the patient list.
Please help us help you.
Thank you.