Zero Tolerance Policy

The Royal Crescent and Preston Road Practice is committed to taking all reasonable precautions necessary to ensure the safety and well being of its employees and endeavours to ensure that all employees are protected from physical and verbal abuse.

Definition of Physical and Verbal Abuse

Physical and verbal includes:

• Unreasonable and/or offensive remarks or behaviour
• Harassment
• Threatening behaviour
• Actual assault
• Attacks on members of staff/public
• Damage to employee’s/employer’s property

Our Practice Staff are here to help you. Our aim is to be as polite and helpful as possible to ALL patients.

If you feel you have been treated unfairly or inappropriately, please ask the reception staff to contact the manager who will be happy to address your concerns.

However, shouting and swearing at Practice Staff will not be tolerated under any circumstances and patients who are abusive may be removed from the patient list.

Please help us help you.

Thank you.